Terms & Conditions
All the prices are expressed in Euros with tax included. The price is per person, based on double occupancy (for proposals that include an overnight stay), except when differently specified.
Our programs are planned with great attention but, for operational reasons, sometimes it can be necessary to change the timing of the activities, or the specified route, so the program as described, has to be taken just like a basic trace of the itinerary.
Method of Payment
Unless there is a special written agreement, all the services must be paid in advance: with Credit Card (VISA, MASTERCARD, DINERS, JSB, AMEX) with AMEX a 2,3% commission will be added to the total amount.
Bank Transfer .
For credit card payments a credit card form will be sent and signed to confirm transaction.
Upon confirmation of the tour, a 30% deposit (all deposits are non-refundable) of the total amount is required. The balance of payment is due 60 days prior to departure.
Cancellations and Refunds
All cancellations must be explained via email to [email protected]
In the case of a written cancellation of the travel contract, GrecianLux will apply the following penalties in addition to fees and expenses incurred by the cancellation of services:
Upon confirmation of all services, 30% of the total amount (the deposit) is not refundable. The outstanding 70% is due 60 days prior to the starting date of the service.
In the case of Multi-day tours bookings without accommodation, the balance of the total price is to be settled no more than 10 days prior to the starting date of the service.
In case of special arrangements, we reserve the right to alternate the terms of payment. This will be noted on our financial offer and/or on our pro-forma invoice. Payment terms noted on a pro-forma invoice are valid for the per se booking and overrule the terms stated on this document.
Cancellation penalties for land packages:
30% of the total cost for cancellations reaching the organizing agency no later than 60 days before the date on which booked services are to commence;
50% of the total cost for cancellations reaching the organizing agency no later than 40 days before the date on which booked services are to commence;
100% of the total cost for cancellations reaching the organizing agency no later than 30 days before the date on which booked services are to commence;
Refunds will not be made for no-shows, early departures or unused services.
Refund requests must be made in writing to [email protected] and are processed within 60 days.
Cancellation penalties for cruise and villa inclusive itineraries:
71+ Days or more before departure: non-refundable deposit penalty plus any incurred fees.
70-46 Days before departure: 25% of total charges.
45-31 Days before departure: 50% of total charges.
Within 30 Days prior to arrival: 100% of total charges.
Payment of deposit or full payment shall be deemed as consent by the passenger to the above conditions.
We recommend Travel Insurance. Travel Insurance may be included in your personal private insurance. Double check with your company prior to departure. Travel Insurance should cover luggage loss, theft, flight delay and personal sickness during your vacation.
The tour/tours include all taxes. Taxes vary in percentage depending on the service. From 25% to 10%.
For all the reservations, the operator acts for our clients, organizing with his name, transportation, and all the other touristic services requested, so we don’t assume responsibility in case of accidents, losses, delays or interferences with the tour for any events that don’t depend from us and from our responsibility.
Our agency is not responsible for illness, state of pregnancy or physical and mental impediments that can occur in putting in danger the integrity of the passenger during the time of the tour or that can limit the “making of” the tour for himself and the other participants. For this reason, we recommend to inform ourselves of any problems before the arrival. No refund will be recognized for problems due to the reasons mentioned above.
GrecianLux considers all information received from customers or potential customers to be confidential.
Information Collection and Use by Grecianlux
GrecianLux collects user submitted information such as name, email address to send updates, newsletters or news regarding a service.
Controling your Personal Information
A user may, at any time, ask us to delete any personal information they may have provided to GrecianLux by written communication. Users can also unsubscribe from any newsletters following the information included in each newsletter we send.
Security of Your Personal Information
GrecianLux takes all reasonable precautions to protect our users’ information, both while the information is being transmitted and after it is received by us.